Policies
We would like your stay at Apple Crest Inn to be a wonderful, memorable experience. Our stunning Victorian home is nestled in a quiet valley in the rural Ozarks of Northwest Arkansas and offers the perfect, upscale alternative to cookie-cutter hotel rooms.
To make sure all our guests have an enjoyable stay, we have adopted the following policies regarding our rates, cancellations, check in/out times and more. Please let us know if you have any questions.
Reservations are required. Seasonal, Holiday and Special Event premium rates may apply. Payment in full is made during the reservation process. Cancellation insurance plans are available when making your reservation. Please go to our booking page to check availability.
Rates are subject to state and local taxes and are based on occupancy of one or two persons per room. Our rooms, shared spaces and grounds are intended for relaxation and overnight accommodations for registered guests. Rooms being used for additional purposes must be discussed with the Inn Keeper and approved prior to arrival.
Payment methods accepted are Cash, Debit Cards, Discover, MasterCard, Visa, Personal Checks (subject to a $30 return check fee, plus associated bank fees), Traveler’s Check, Gift Certificates or any combination. All payments must be guaranteed with a valid credit or debit card.
Information required includes names of all guests, credit (or debit) card number, billing address, email address and phone number.
Dogs that are friendly, quiet, and well-mannered are welcome in Athena’s Enchanted Room. Maximum of two dogs. There is a $50 one-time cleaning fee. Any pet left alone at the Inn must be kenneled. Please pick up after your pet, bags are available on request. Guest is responsible for damages caused by their pet(s).
Check-In is between 4 PM and 7 PM. Please let us know if you will be arriving later so that we may make the necessary arrangements. Early check-in may be available for an additional charge, please inquire.
Check-out is 10:30 AM. Late check-out may be available for an additional charge, please inquire.
Cancellations are sometimes unavoidable. Cancellation insurance plans are available when making your reservation. Please see details on our booking page. Because we are a tiny, boutique bed and breakfast we depend on each room being filled and cancellations often mean that the room will remain empty. To help us maintain our occupancy please understand our policies.
Single room Cancellations received more than 30 days prior to your scheduled arrival date: your deposit will be refunded, less a $35.00 processing fee. Cancellations received less than 30 days prior to your scheduled arrival, early departures and no shows: the full amount of the reservation is nonrefundable.
Two or more rooms or events Cancellations received less than 60 days before your event, will be charged for the full stay unless other arrangements are made and agreed to by the Inn Keeper.
Quiet time is 9 pm to 9 am. Please be considerate of other guests.
Flames (candles, incense, etc.), fireworks, sparklers and glitter are prohibited on the property. Smoking, vaping and e-cigarettes are permitted outside of the inn only. Please be respectful and smoke away from doors and open windows. Dispose of all trash appropriately in outdoor trash bins. A minimum cleaning fee of $250 per day will be charged for any violations of our non-smoking policy.
Damaged, stolen, or broken items will be the full financial responsibility of the guest. The primary guest is responsible for everyone in the guests’ party. Any special clean-up, damages or replacement of items caused by actions of the guest(s) will be charged to the credit card provided at the time of making the reservation. Charges may be applied after the departure of the guest(s) as deemed necessary by the Inn Keeper.
Cameras on our property are for the safety and protection of our guests, staff and the facility. They are only located in public areas. Please be aware that because of the beauty of our facility and grounds photos may be taken in the public areas where there is no expectation of privacy.
Waiver of Liability. Owners will not be held liable for accidents, injury to guests or loss of any kind in excess of the cost of the guests’ stay. Jurisdiction and venue are restricted to Benton County, Arkansas. Guests agree to pay legal costs and attorney’s fees for any lawsuit as a result of the guests’ actions. The primary guest is responsible for any guest(s) that they bring on the property.
Service may be refused. Apple Crest Inn is privately owned and operated. Disorderly conduct by guests or any member of the guests’ party, including disrespect to owners, employees or other guests, intentional damage, or non-compliance with our inn’s policies, regulations and guidelines will not be tolerated. Any guest or members of the guest’s party may be asked to leave at any time. Apple Crest Inn reserves the right to remove the individual and/or their vehicles from our premises without refund.
Nature surrounds us. We are very close to a creek and sit in the middle of a park. There are woods and fields nearby. You may see or encounter wildlife while in our home or neighborhood. This includes raccoons, squirrels, owls, hawks, eagles, bees, wasps, deer, skunks, opossums, mice, crickets, grasshoppers, spiders, ants, more. These creatures reside in nature, and we have no control over them. For the most part they are seen as a benefit. No extra charge (or refunds) for sightings or interactions. As much as possible, we avoid pesticides, herbicides, and poisons.
Severability: In the event any provision of this agreement is determined to be void or unenforceable, such determination shall not affect the remainder of this agreement, which shall continue to be in force.
ADA and Wheelchair Accessibility – Apple Crest Inn is not 100% ADA compliant. There are steps to get into the home and access to the upper floors is by stairs. We do not have an elevator. Please call with questions.
Feedback is appreciated! If anything comes up during your stay, please let us know right away so we can resolve the issue for you in a timely fashion. Positive reviews on Yelp, Travelocity, Google or the booking site you use (like AirBnB or Booking.com) are always welcome.
